At SANKITRIBE, every product is created after an order is placed through our Print-on-Demand (POD) and Dropshipping model. Since products are custom-made specifically for each customer, please read this policy carefully before placing an order.
1. Order & Size Confirmation
After placing an order, you may receive a WhatsApp message, SMS, email, or phone call for size and order confirmation.
Once you confirm your size and order details, production of your product begins immediately.
After production starts, the order cannot be modified, cancelled, or exchanged.
2. Size Selection Policy
A detailed Size Chart is available on every product page.
Customers are requested to carefully check:
- Chest Measurement
- Length Measurement
- Shoulder Measurement
- Oversized Fit Details
Important
If the selected size does not fit because the customer ordered the wrong size, the product will not be eligible for return, exchange, or refund.
By confirming your order, you acknowledge that you have reviewed the size chart and selected the appropriate size.
3. Returns & Exchanges for Wrong Size
As all products are made specifically after order confirmation:
❌ Returns, exchanges, or refunds will not be accepted for:
- Wrong size selected by customer
- Change of mind
- Personal preference
- Different fitting expectations
- Ordering the wrong product
- Minor color variations caused by screen or display settings
Please review the size chart carefully before ordering.
4. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- A misprinted product
- An incorrect product
Please contact us within 7 days of delivery.
To process your claim, provide:
- Clear photos of the product
- Photos of the packaging
- Unboxing video (strongly recommended)
Claims without proper proof may not be approved.
5. Approved Refunds
If a refund request is approved after inspection, the refund amount will be transferred directly to the customer's original payment method or bank account.
Refund processing times may vary depending on the payment provider and banking system.
6. Return Process
For approved return requests:
- Customer submits a return request.
- Reverse pickup is arranged.
- Returned product is inspected.
- Refund or replacement is processed if the claim is approved.
7. Undelivered & Return-to-Origin (RTO) Orders
Orders may be returned due to:
- Customer unavailable at delivery
- Incorrect shipping address
- Invalid phone number
- Customer refused delivery
- Customer did not respond to courier attempts
In such cases:
- Re-shipping charges may apply.
- Original shipping charges are non-refundable.
- Refunds may not be applicable.
8. Lost Shipment & Courier Delays
We work with third-party courier and logistics partners for deliveries.
While we do our best to ensure timely delivery, SANKITRIBE is not responsible for delays, service interruptions, weather-related issues, transportation problems, or operational issues caused by courier companies.
In the event that an order is lost during transit and is officially confirmed as lost by the courier partner, we will investigate the issue and provide an appropriate resolution, including replacement or refund where applicable.
Delivery dates shown on the website are estimated and not guaranteed.
9. Cancellation Policy
Orders can only be cancelled before production begins.
Once production has started, cancellation requests cannot be accepted because products are manufactured specifically for each order.
10. Refund Policy
Refunds will only be considered in the following situations:
✅ Damaged product received
✅ Defective product received
✅ Incorrect product received
✅ Product officially confirmed as lost during transit (subject to courier verification)
Refunds will not be provided for:
❌ Wrong size selected by customer
❌ Change of mind after ordering
❌ Customer preference changes
❌ Refusal to accept delivery
❌ Incorrect address provided by customer
❌ Failure to respond to delivery attempts
❌ Minor color variations due to screen settings
11. Contact Us
For any return, replacement, or refund request, contact us within 7 days of delivery.
Email: sankitribesupport@gmail.com
Customer Agreement
By placing an order with SANKITRIBE, you agree that:
- You have reviewed the product description and size chart.
- You understand that products are manufactured using a Print-on-Demand (POD) and Dropshipping model.
- You accept the terms of this Return, Refund & Exchange Policy.
- You confirm your selected size before production begins.
Every product is made specifically for you. Please order carefully and verify your size before confirming your purchase.